Get Increased Efficiencies and Control of Your Network
Downstream IT provides full visibility into critical project management functions so IT managers can gain tighter control of network issues and improve response times. The capacity for handling service and support, project management, and business development increases dramatically, particularly with GetService expertise and help available at your finger tips. Time-consuming, routine tasks become automated, and important information is readily accessible.
DownStream IT Datasheet
With DownStream IT, several key function enhancements enable IT managers to better monitor project progress and manage workloads to ensure maximum productivity. DownStream IT features:
- Service Board – Immediate insight into the scope and significance of open IT issues is provided to more effectively prioritize projects. Services may then be delivered based on what’s most important to stakeholders.
- Dispatch Portal – Resources are organized so that IT managers immediately see which staff members are fully, over- or under-utilized, helping maximize staff resources and monitor important project milestones.
- Reports – Detailed, key metrics of both employee and department performance validate the IT department’s contributions. Additionally, it becomes easy to identify where improvements are needed, or to provide direction for replicating past successes in new arenas.
- Projects – Insight into strategic company initiatives allows IT managers to more effectively work to meet key deadlines and business objectives.
- Configurations – Visibility into fixed IT assets lets managers know exactly how systems are integrated, providing optimized utilization, functionality and performance. Ultimately, the IT department can become the model of efficiency for an entire company.
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